One agent, all your channels.
Site, WhatsApp, email, Slack. The same knowledge everywhere, 24/7.
WhatsApp
Shopify
Outlook
Zendesk
WooCommerce
Gmail
PrestaShop
Crisp
Magento
VTEX
AI agent
It sells. It helps. Everywhere.
On your site, by email, on WhatsApp and Slack: your AI agent advises your customers, tracks their orders and handles support, day and night.
One item from my order 148724 arrived damaged
They trust us
Mamô, Blissim, Le Petit Ballon, Osklen, Fifteen, Embaleo, Gouiran Beauté, Blackfox, Biomotors, Express, GT2i, Cornilleau, Daan Tech, Cookut, France Digitale, Les Travaux Publics, ENAC, Agglomération d’Agen, Grand Besançon Métropole
Copernic’s AI agent answers your customers on all your channels, advises them like your best salesperson, settles their support requests and hands over to your team when needed.
Your salesperson and your support,
on all your channels.
A salesperson on every product page.
Size, use, a matching item: it advises, then adds to cart.
- Navy wool blazerWool · Navy€169
Which size should I choose?What should I wear it with?
It’s true to size: take your usual size. For a wedding, add this shirt.
- White Oxford shirtCotton · White€55
It tracks orders.
Status, delivery, tracking link. It checks the order number and the email before answering.
Where is my order 10482?
Order 10482 · email verifiedOrder 10482In transit
Rivage Breton top · White leather sneakers · ColissimoTrack my parcel
It’s on its way! Delivery expected on Friday.
It handles your emails.
It replies, drafts, forwards or files. And tells you why.
- CDClaire DuboisWhere is my parcel?Replied
- MLMarc LeroyPartial refund?Draft
- TGTransports GautierInvoice no. 2291Accounting
- LMLucie MoreauPartnership proposalForwarded
It hands over when needed.
A delicate request? Your team gets it with a summary. Nobody asks the question twice.
Second damaged parcel. I want a refund.
I’m sorry. I’m passing your request to the team, with your photos.
Passed to the teamRefund · 2nd damaged parcel
Loyal customer, second incident in a month. Asks for a refund.
2 photosOrder 10477
See what it brings you.
Every order placed after a conversation is linked to it. Sales, conversion, average basket: everything is measured.
- Sales after a conversation212
- Revenue generated€18,400
- Average basket€87
Conversion rate
With the agent4.2%
Without the agent1.9%
Your week in brief
“Which size should I choose?” is still the no. 1 question. Jackets benefit the most.
Example values.
Every conversation
enriches the customer profile.
Site, WhatsApp, email: every conversation lands in your Copernic CRM. A logged-in customer finds an agent that already knows their orders.
- Search bar
- AI agent
- Helpdesk
- AI marketingSoon
- Store
HM
Hugo Martin- Order: sand chinos, size 42Store
- “blazer for a wedding”Search bar
- Site: “I’m a 48, does it run large?”AI agent
- Navy blazer added to cart, size 48AI agent
- WhatsApp: “When will my parcel arrive?”AI agent
- Size exchange approved by the teamHelpdesk
And everything else,
already built in.
Day and night
Evenings, weekends, bank holidays.
In the customer’s language
It answers everyone in their own language.
True to your brand
Name, photo, colours, tone. Four display formats.
Photos and documents
A photo of the parcel, a PDF, a screenshot: it reads them.
Specialised agents
Orders, advice, support: the right specialist answers, behind the scenes.
It learns from its gaps
The AI lists the questions where it was missing information.
Connected to your store
and your tools.
Store, support, messaging, CRM: the Copernic team connects everything. You turn each connection on with a switch.
- Shopify
- WooCommerce
- PrestaShop
- WhatsApp
- Gmail
- Outlook
- Zendesk
HubSpot
SlackMagentoVTEXWakeCrispGorgiasFreshdeskOdooGoogle CalendarAircallGoogle DrivePDF, Word, PowerPoint, Excel