Chat, email, WhatsApp, searches, orders: everything lands on one profile per customer. No data entry.
Mamô, Blissim, Le Petit Ballon, Osklen, Fifteen, Embaleo, Gouiran Beauté, Blackfox, Biomotors, Express, GT2i, Cornilleau, Daan Tech, Cookut, France Digitale, Les Travaux Publics, ENAC, Agglomération d’Agen, Grand Besançon Métropole
Copernic’s CRM gathers what your customers tell you, look for and buy, on one profile per person, completed automatically by AI, so you finally know who to follow up and when.
Recognised on the chat, by email or on WhatsApp, they have just one profile. When in doubt, Copernic suggests a merge, but never makes it alone.
After every conversation, the AI notes what matters. You can make it forget a fact.
As an option, the AI follows every visit and gives an intent score. You know who to follow up first.
Orders join the profile. You see what sold after a conversation.
As an option, the AI agent takes the initiative to message the site visitor when they hesitate or a cart stalls.
Need help choosing? This one is true to size.
Your contacts, your identified customers, sales after a conversation. And the list of what is left to do.
38 abandoned carts to follow up. 6 duplicates to check.
Example values.
Search, AI agent, Helpdesk, store: every Copernic tool writes to your customers’ profiles. Nobody types a thing.
Conversations and orders from the last 12 months are brought in.
A CSV file, or your Shopify, WooCommerce and PrestaShop customers.
Buying stage, channel, product, abandoned cart. Your saved views.
Your own stages, which the AI reads to sort your customers.
What you correct by hand is never overwritten.
Export or delete a person’s data in one click.
Your customers and orders come from your store. Conversations come from every Copernic channel.
Shopify
WooCommerce
PrestaShop
WhatsApp
Gmail
Outlook