The requests the AI passes on land here, by email, chat or WhatsApp, with a reply already prepared.
Mamô, Blissim, Le Petit Ballon, Osklen, Fifteen, Embaleo, Gouiran Beauté, Blackfox, Biomotors, Express, GT2i, Cornilleau, Daan Tech, Cookut, France Digitale, Les Travaux Publics, ENAC, Agglomération d’Agen, Grand Besançon Métropole
Copernic’s Helpdesk brings your customers’ requests into one inbox, leaves only what needs your team, and prepares the reply for them, with the customer profile in view.
Email, chat and WhatsApp land in the same place. Every request says why it is there.
Start from the AI’s draft. Have it rewritten in one click, then send.
The jumper arrived with a hole. Can I get a partial refund?
Hello Camille, we’re sorry about this defect. We’re refunding you €20 today.
Their profile opens next to the request. Nobody asks them the question again.
Assign a request, leave an internal note, forward to a supplier.
Second defect on this batch. I’ve told the workshop.
The AI agent hands you the conversation with a summary. As soon as you reply, it steps back.
The sole is coming off. I want an exchange.
I’m passing this to the team, with your photo.
Sarah LemoineHello Hugo! A new pair ships tomorrow.
An email already opened in Gmail stays in the Helpdesk. If the customer follows up, the request comes back.
Email, chat, WhatsApp: every exchange with your team lands in your Copernic CRM. The next person already knows everything.
Your replies go out from your address, in the same thread.
Each person’s first name and a shared signature.
An invoice, a photo, a return slip.
What is assigned to you, or to nobody, in one click.
Search, sorting and bulk actions.
Your mailboxes are checked every 5 minutes, or on demand.
The Copernic team connects your email addresses and your WhatsApp. The Helpdesk replaces your ticketing tool.
Gmail
Outlook
WhatsApp