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Copernic for support

After-sales that answers right away.

Parcels, returns, questions: the AI agent handles the simple ones, day and night. Your team gets the rest, sorted, with a reply ready.

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One item from my order 148724 arrived damaged
Your best sales advisor and your first-line support, all in one.Discover the AI agent

They trust us

Mamô, Blissim, Le Petit Ballon, Osklen, Fifteen, Embaleo, Gouiran Beauté, Blackfox, Biomotors, Express, GT2i, Cornilleau, Daan Tech, Cookut, France Digitale, Les Travaux Publics, ENAC, Agglomération d’Agen, Grand Besançon Métropole

Copernic answers your customers on all your channels, settles the simplest requests on its own and hands the others to your team, sorted, summarised and with a reply already prepared.

From the customer’s question
to a settled request.

AI agent

One agent, all your channels.

Site, WhatsApp, email: your customers write wherever they like. It answers everywhere, with the same knowledge, 24/7.

  • WhatsApp
  • Shopify
  • Outlook
  • Zendesk
  • WooCommerce
  • Gmail
  • PrestaShop
  • Crisp
  • Magento
  • VTEX
AI agent

“Where is my parcel?” Sorted.

It checks the order number and the email, then gives the status, the delivery and the tracking link.

Where is my order 10482?

Order 10482 · email verified
Order 10482In transit
Rivage Breton top · White leather sneakers · ColissimoTrack my parcel

It’s on its way! Delivery expected on Friday.

AI agent

Your emails, sorted and handled.

It replies, drafts, forwards or files. And tells you why.

  • CDClaire DuboisWhere is my parcel?Replied
  • MLMarc LeroyPartial refund?Draft
  • TGTransports GautierInvoice no. 2291Accounting
  • LMLucie MoreauPartnership proposalForwarded
AI agent

It hands over when needed.

A delicate request? Your team gets it with a summary. Nobody asks the question twice.

Second damaged parcel. I want a refund.

I’m sorry. I’m passing your request to the team, with your photos.

Passed to the teamRefund · 2nd damaged parcel

Loyal customer, second incident in a month. Asks for a refund.

2 photosOrder 10477
Helpdesk

A reply already prepared.

Your team starts from the AI’s draft, has it rewritten in one click, then sends.

Camille Roux

The jumper arrived with a hole. Can I get a partial refund?

AI draft

Hello Camille, we’re sorry about this defect. We’re refunding you €20 today.

WarmerShorter
Send
Helpdesk

One inbox for your team.

Email, chat and WhatsApp land in the same place. Every request says why it is there.

To do4Waiting2Resolved38
  • CRCamille RouxPartial refund?EmailDraft to approve
  • HMHugo MartinThe sole is coming offWhatsAppWants to talk to someone
  • IBInès BernardPrice for 40 polo shirts?ChatAI not sure
  • LPLéa PetitRe: parcel delivered, never receivedEmailThe customer replied

Your after-sales,
in figures.

Metrics tracked in Copernic dashboards. Sample values.

Resolved without a ticket

+4 pts
86%
1,240 conversations, 174 tickets created

Evenings and weekends

+5 pts
62%
of conversations, while the team is away
0:0012:0024:00

Satisfaction

+2 pts
93%
Positive ratings on the agent’s answers
Helpful answers1,180
Answers to review96

Every request
enriches the customer profile.

Chat, WhatsApp, email: every exchange lands in your Copernic CRM. The agent and your team already know everything about the customer.

HM
Hugo Martin
Customer profile
  • Order: white leather sneakersStore
  • WhatsApp: “The sole is coming off”AI agent
  • Passed to the team, with the photoHelpdesk
  • Sarah: “A new pair ships tomorrow”Helpdesk
  • Request resolvedHelpdesk
Discover the CRM

And everything else,
already built in.

  • Day and night

    Evenings, weekends, bank holidays.

  • Photos and documents

    A photo of the damaged parcel, a PDF, a screenshot: it reads them.

  • Returns

    It checks the request, creates the label and tracks the return.

  • Zendesk and Crisp

    It reads your tickets and replies, or leaves an internal note to approve.

  • Taking over on WhatsApp

    As soon as your team replies, the agent steps back.

  • It learns from its gaps

    The AI lists the questions where it was missing information.

They lightened
their after-sales.

Copernic reassures our customers instantly and greatly reduces first-line requests.
Mégane Labesse
Customer Experience, Blissim
With 24/7 support, it instantly answers questions about installing and maintaining Bob, our dishwasher.
Antoine Fichet
President and co-founder, Daan Tech
Instant answers, better-handled emails, every request sent to the right team: a real plus for our customer service.
Gaelle Duvernay
Marketing Manager, France Automatismes

Connected to your store
and your inboxes.

Orders, emails, WhatsApp, ticketing tool: the Copernic team connects everything. You switch each connection on with a toggle.

  • Shopify
  • WooCommerce
  • PrestaShop
  • Gmail
  • Outlook
  • WhatsApp
  • Zendesk
  • Crisp
MagentoVTEXWakeGorgiasFreshdeskAny IMAP / SMTP mailboxIntelipostColiBackOdooSage 100

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See the demo

Give time back
to your after-sales team.

30 minutes on video to see the AI agent and the Helpdesk answer your real requests.

Pick a time slot